Strategic Implementation Leader
3 weeks ago
As a seasoned professional, you will lead a team of consultants, project managers, and program managers to ensure seamless implementation of our products. Your mission is to drive success across our growing India team of 50+ employees, while being a key player in the US Delivery Function's senior leadership.
Key Responsibilities:- Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
- Lead Major Implementations: Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.
- Establish Governance: Develop robust governance with both internal and client stakeholders.
- Build Customer Rapport: Foster strong customer relationships, boosting satisfaction and loyalty.
- Oversee Project Schedules: Manage project schedules, risk management, and budgets, ensuring all contractual commitments are met.
- Provide Technical Leadership: Guide cross-functional teams to success during digital project implementations.
- Offer Strategic Guidance: Provide strategic input during implementation phases, ensuring all tools, processes, and staff are primed for success.
- Become a Trusted Advisor: Influence how we implement new products and services within Zycus.
- Cultivate Relationships: Develop relationships with clients and internal stakeholders at all levels.
- Utilize Critical Thinking: Identify strengths and weaknesses in alternative solutions.
- Experience: 16+ years of consulting or professional services experience with a Bachelor's degree in Science or Engineering.
- Industry Knowledge: Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.
- Background: Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (, IIMs, ISB, XLRI) are highly preferred.
- Communication Skills: Stellar verbal and written communication skills.
- Customer Engagement: Extensive experience engaging with customers, with international exposure being a plus.
- Leadership: Proven ability to manage and mentor high-performing teams.
- Ethics: High standards of ethics and accountability.
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We are committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic.
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