Tech Support Specialist

3 days ago

Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000
Job Overview

As a technical analyst, you will be part of a dynamic team that provides exceptional IT support. You will work independently and collaboratively with peers to deliver top-notch service to users.

You will be based onsite and work from our collaborative and user-friendly space where employees can drop in for help. No two days are the same – you will troubleshoot technical issues, manage IT assets, deploy hardware, and ensure users have the tools and support they need to stay productive.

Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is all about making technology accessible, reliable, and user-friendly.

Key Responsibilities
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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