Expert Windows Support Technician

1 week ago


Thāne, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Windows Technical Support Specialist

This role will serve as the primary point of contact for customers seeking assistance with Microsoft Windows & O365 issues.

  • Provide prompt, clear, and effective solutions through chat support.
  • Create a positive experience by demonstrating empathy and patience while troubleshooting.
  • Utilize technical expertise to diagnose and resolve complex problems.

Required Skills & Qualifications:

  • Proficiency in typing with a speed of 35 WPM or higher.
  • Prior experience in technical support via chat in Business to Customer environments.
  • Excellent written and verbal communication skills.
  • Degree in any field or postgraduate qualification.
  • Hands-on experience in troubleshooting Microsoft Windows & O365 queries.
  • Certifications such as Microsoft Certified: Azure Fundamentals or M365 Fundamentals are advantageous.
  • Strong problem-solving skills and ability to thrive in fast-paced environments.
  • Patience, empathy, and a customer-centric mindset.

Requirements:

  • 1-3 years of experience in technical support via chat.
  • Exceptional communication skills.
  • Strong problem-solving abilities.
  • Capacity to work in fast-paced environments.

Responsibilities:

  1. Act as the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  2. Deliver prompt, clear, and effective solutions through chat support.
  3. Create a positive experience by demonstrating empathy and patience while troubleshooting.
  4. Utilize technical expertise to diagnose and resolve complex problems.


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