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Hardware and Network Support Technician
3 weeks ago
We are seeking an experienced and skilled Technical Support Specialist to join our IT team. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.
Key Responsibilities:
- Install, configure, and maintain Windows and macOS operating systems.
- Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
- Install, update, and patch software applications and security tools.
- Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
- Manage user accounts, groups, and permissions using Active Directory.
- Assist with system upgrades, data migrations, and routine backups.
- Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
- Perform basic configuration and support of network devices such as routers, switches, and firewalls.
- Assist in IP address configuration and network printer setup.
- Monitor and maintain network performance at the location.
- Respond to IT support tickets, ensuring timely and effective resolution.
- Document technical issues, solutions, and IT processes accurately.
- Ensure compliance with IT security policies and industry best practices.
- Manage IT assets and maintain inventory for your designated location.
Preferred Skills:
- Strong troubleshooting and problem-solving abilities.
- Basic understanding of Firewalls and Layer 2 Switches.
- Familiarity with ITSM tools for ticket management.
- Ability to work independently and prioritize tasks.
