Sr. Service Operations Manager

Job Title:

Sr. Service Operations Manager

• Overview:">

The ideal candidate will be responsible for overseeing and managing service operations, ensuring timely and efficient service delivery across electrical and mechanical systems.

Key Responsibilities:

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• Portfolio Management:">

Manage a portfolio of service contracts and projects to ensure efficient and effective delivery, monitor performance metrics, and take proactive measures to meet customer expectations.

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• Service Operations Management:">

Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines, minimize breakdowns, and optimize TAT (Turnaround Time) for service requests and repairs.

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• Breakdown Management & TAT Optimization:">

Manage and minimize system breakdowns by ensuring quick response times and efficient resolution, analyze performance data, and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.

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• Subcontractor & Vendor Management:">

Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met, monitor subcontractor performance, and negotiate contracts and manage ongoing relationships with suppliers and subcontractors.

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• Spare Parts & Stock Management:">

Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands, coordinate with the procurement team for timely replenishment of critical stock items, and maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.

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• MIS Reporting:">

Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics, provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives, and create reports on service performance for internal and external stakeholders.

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• Team Leadership and Communication:">

Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence, foster a culture of collaboration, communication, and continuous learning within the service team, and ensure effective communication between departments to ensure seamless service delivery.

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• Customer Relations:">

Maintain strong relationships with customers, addressing any service-related issues or concerns, collaborate with the sales and customer service teams to ensure customer satisfaction and retention, and ensure all service operations comply with company policies, industry standards, and safety regulations.

Requirements:

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• Education:">

Bachelor's degree in electrical, mechanical engineering, or a related field.

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• Experience:">

Minimum 10 years of experience in service management, with at least 5 years in a leadership role.

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• Technical Expertise:">

Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.

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• Communication Skills:">

Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.

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• Problem-Solving:">

Strong analytical and problem-solving skills with a focus on continuous improvement.

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• Leadership:">

Proven experience leading and managing teams, with the ability to inspire and develop staff.

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• Project Management:">

Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget.

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• Software Proficiency:">

Proficiency in using MS Office Suite and service management software.

We Offer:

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• Competitive Salary:">

A competitive salary package that reflects your value to our organization.

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• Opportunities for Growth:">

Opportunities for career growth and professional development.

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• Collaborative Work Environment:">

A collaborative and supportive work environment that encourages teamwork and open communication.

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].