
Customer Service Advocate
2 days ago
Job Title: Technical Support Executive
Description:
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Required Skills and Qualifications:
- 0-5 years of experience in International Technical Support (Voice).
- Excellent communication skills.
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
- Should be comfortable working in a 24*7 Working Environment.
- Graduation not required.
- Rotational shifts & Rotational week offs.
- Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.
Benefits:
- Salary ranges from 3.2 LPA to 4.99 LPA.
- Medicare Facilities.
- Both side cab facilities.
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