Medical Customer Service Advocate

2 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Medical Claims Call Center Representative

We are seeking a highly motivated and experienced individual with a medical background to join our dynamic team as a Medical Claims Call Center Representative. In this role, you will be the frontline of our customer service, handling inbound calls related to medical claims and rejections. Your primary focus will be to provide exceptional customer service while resolving inquiries and concerns effectively, ensuring a positive experience for every member.

Key Responsibilities:
  • Answer incoming customer calls promptly and professionally.
  • Assist customers with navigating medical claims, including inquiries about submissions, rejections, and procedures.
  • Provide accurate and detailed information about claim processes, documentation requirements, and insurance coverage.
  • Investigate and resolve customer concerns with a focus on high satisfaction and clear communication.
  • Collaborate with internal departments like claims processing to address complex issues and expedite resolutions.
  • Maintain extensive knowledge of Niva Bupa products, medical billing codes, and claim procedures.
  • Document customer interactions and update records accurately in our system.
  • Identify and escalate critical or unresolved issues to the appropriate supervisor.
Requirements:
  • Bachelor of Pharmacy & Master of Pharmacy degree.
  • Minimum 1-3 years of call center experience, preferably in healthcare or medical insurance.
  • Strong knowledge of medical terminology, insurance claim procedures, and billing codes.
  • Excellent verbal and written communication skills.
  • Ability to handle high call volumes and prioritize customer needs effectively.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry and documentation.
  • Exceptional customer service skills with a friendly and professional demeanor.
  • Proficiency in computer systems, including CRM software and Microsoft Office Suite.
  • Ability to work effectively in a team-oriented environment.
  • Flexibility to work various shifts as per business requirements.

  • Manager – Medical And Customer Service

    1 week ago

    Noida, Uttar Pradesh, India Mancraft Consulting Full time

    Primary Role Description We are seeking a manager with a strong medical background MBBS BAMS Dental preferred to drive excellence in customer servicing within our contact centre The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience operational...

  • Medical Customer Service Lead

    1 week ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job OverviewOur organization is seeking a skilled professional to lead our medical and customer service operations. The ideal candidate will have a strong background in medicine and at least 5-8 years of experience in a call center environment, preferably in a healthcare or medical insurance setting.Key Responsibilities Include:Leading a team of customer...

  • Global Customer Advocate

    5 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 5,50,000

    Job DescriptionWe are seeking a Global Customer Advocate for an international role. The ideal candidate will have exceptional communication skills and a passion for delivering outstanding support to a global client base. This position is a great opportunity for individuals looking to build a career in customer advocacy.Responsibilities:Handle inquiries and...

  • Customer Service Advocate

    1 day ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 30,00,000

    Customer Service Representative RoleWe are seeking a skilled and customer-focused professional to take on this challenging role. The position involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a positive customer experience.Main Responsibilities:Respond to customer queries in a timely and...

  • Customer Service Advocate

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time

    Job Title: Customer Service RepresentativeJob Summary:Deliver exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.Utilize strong communication and interpersonal skills to build rapport with customers and provide solutions to their problems.Work effectively in a team environment to achieve...

  • Customer Service Advocate

    5 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:We are seeking a dedicated and skilled Customer Support Representative to join our team.This role involves handling customer inquiries, resolving issues, and providing excellent support through various communication channels.The ideal candidate should have strong interpersonal skills, be able to work in a fast-paced environment, and possess...

  • Medical Coder

    1 week ago

    Noida, Uttar Pradesh, India CompuGroup Medical Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Create the future of e-health together with us by becoming a Medical CoderCGM Aria Health Services is seeking an experienced Medical Coder to join our growing healthcare team. The ideal candidate will have a minimum of 2 years of experience in E&M coding and a strong understanding of medical coding principles and guidelines.Position Objectives – Apply...

  • Manager-Medical Servicing, Contact Centre

    3 days ago

    Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...

  • Customer Service Advocate

    5 days ago

    Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    **Job Title:** Customer Care Executive/ Customer SupportJob Description:We are seeking a highly skilled and dedicated individual to join our team as a Customer Care Executive/Customer Support. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to clients.Required Skills and...

  • Customer Service Specialist

    3 days ago

    Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. These services aim to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the...