Desktop Support Specialist

12 hours ago

Ahmedabad, Gujarat, India beBeeDesktop Full time ₹ 24,00,000 - ₹ 30,00,000

Job Details

Description

We are seeking a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will work on-site or via remote connection, handling hardware installations, software upgrades, systems integrations, and basic IT-related problems.

Main Responsibilities
  1. Responding to client support requests.
  2. Contacting clients to identify the nature of the problem.
  3. Traveling to the client's location or connecting via a remote link.
  4. Troubleshooting hardware and software issues.
  5. Installing and maintaining hardware and computer peripherals.
  6. Installing and upgrading operating systems and computer software.
  7. Troubleshooting networking and connection issues.
  8. Advising on software or hardware upgrades.
  9. Providing basic training in computer operation and management.
  10. Completing job reports and ordering supplies.
Requirements

To succeed in this role, you should have:

  • Bachelor's degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.
Functional Area

This role is part of the IT industry, focusing on recruitment and placement services in Ahmedabad. Key areas include IT support jobs, administration roles, and infrastructure services.

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