Desktop Support Specialist
2 days ago
Company's Description:
AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users.
Website:
Experience:
1-4 Years
Location:
Ahmedabad, Kadi, Sanand(GIDC)
Company website & Email ID
: ,
Role Description:
We are seeking an experienced IT Support Engineer to join our client location.
Responsibilities:
End-User system Support:
· Troubleshoot and resolve desktop and laptop operating system issues. Provide support for standard software applications.
· Isolate and diagnose system issues, and report hardware problems to respective vendors.
· Install, reinstall, and configure systems, printers, and scanners.
· Configure desktops and laptops according to customer standardization policies.
· Install, reinstall, and configure client software/applications within scope. Install, troubleshoot, and configure email clients. Resolve email client-related issues.
· Troubleshoot printer and scanner-related issues. Address issues related to standard office software (e.g., MS Office Word, Excel, PowerPoint).
· Install antivirus software and ensure virus definitions are updated automatically. Apply approved patches to desktops and laptops.
· Configure appropriate access rights and permissions for printers. Set up wireless access on endpoints.
Network Support:
· Provide support for local area network (LAN), wired/wireless issues.
· Assist in the configuration and troubleshooting of network connectivity.
· Ensure network security protocols are followed.
· Collaborate with network administrators to resolve complex network issues.
Requirements and Skills:
· Technical Proficiency: Strong understanding of operating systems, standard software applications, and network configurations.
· Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
· Communication: Excellent verbal and written communication skills to assist end-users effectively.
· Customer Service: Strong focus on providing high-quality support to users
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