Client Solutions Expert

3 days ago

Kurnool, Andhra Pradesh, India beBeeClient Full time ₹ 15,00,000 - ₹ 25,00,000

Exceptional Leadership for Client Success

Role Overview

As a Client Servicing Director, you will be responsible for leading the client servicing team to deliver exceptional results. This involves strategic planning and communication with clients to meet their needs.

  • Strategic Planning and Communication: Develop Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies. Lead client pitching process by generating innovative concepts in collaboration with internal teams. Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Brand Positioning and Differentiation: Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences. Brief Review and Approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.
  • Client Relationship Management: Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells. Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities. Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Performance Analysis and Reporting: Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
  • Resource Planning and Contract Management: Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively. Legal Compliance and Education: Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.
  • Financial Management: Maintain monthly client P&Ls, ensuring billing targets are met.
  • Team Management and Development: Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving. Structure training programs with the L&D team to improve work quality and specific competencies.
  • Team Growth: Hire capable independent resources that can understand, communicate and execute client briefs accurately.

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