System Technical Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Title

A highly skilled and motivated System Support Engineer is required to join our team.

  • Responsibilities:
  • We are seeking a detail-oriented individual with excellent communication skills to perform mid-level and advanced troubleshooting of issues across services provided by the Managed Services team.
  • The ideal candidate will be responsible for engaging directly with customers to review quality of service and provide monthly service overviews.
  • They will also provide support to incident managers for critical "P1" issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis.
  • The successful candidate will have experience in performing advanced configuration of monitoring tools and automation/improvement of common operational tasks.
  • They will respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
  • Additionally, they will use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
  • They will research technical issues, using internal and publicly available documentation.
  • Work with OEM and 3rd party support providers to resolve issues.
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
Requirements

Education and Training:

  • High school diploma required; college degree strongly preferred.
  • Relevant mid-level or certifications strongly preferred: Cisco CCNA/CCNP/CCIE, Certified Ethical Hacker or CISSP, AWS Certified Practitioner / Solution Architect, Microsoft MCSA/MCSE, Red Hat RHCSA/RHCE, ITIL v3/4 Foundation / Six Sigma Black Belt / PMP.

Experience:

  • 5+ years in a technical field.
  • Experience providing customer support.
  • Experience in 24x7x365 Managed Services or SaaS organization.
  • Experience using ITSM and Monitoring tool sets.
  • Advanced knowledge of desktop operating systems.
  • Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox.
  • Advanced BCDR solution experience.
  • Microsoft licensing knowledge and experience.
  • Experience managing Cloud infrastructure (AWS / Azure).
Skills and Qualifications

Key Skills and Qualifications include:

  • Highly analytical thinker and troubleshooter.
  • Detail oriented with excellent documentation and communication skills.
  • Self-motivated, passionate about technology, with the desire to learn new things.
  • Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet.
  • Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls.
  • Ability to administer unified communications platforms strongly preferred.
  • Strong knowledge of IT security principles.
  • Ability to mentor and train analysts and engineers.
  • Ability to lead projects and teams.
Benefits and Work Arrangements

Benefits include:

  • Paid sick time.
  • Paid time off.
  • Provident Fund.

Schedule includes:

  • Monday to Friday.
  • Weekend availability.

Work Location:

  • Remote.

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