Robotics Systems Technical Support Professional

1 day ago

Bengaluru, Karnataka, India beBeeAutomation Full time US$ 80,000 - US$ 1,20,000
Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced and motivated technical support specialist to join our team. As a technical support specialist, you will provide expert assistance to customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions.

Key Responsibilities:

  • Provide front-line technical support to customers for industrial automation and robotics systems.
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for customers.
  • Assist customers with product setup, system commissioning, and firmware/software updates.
  • Deliver remote diagnostics and support using industry-standard tools.
  • Document technical issues, solutions, and support procedures in a knowledge base.
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues.
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products.
  • Participate in testing new hardware/software releases to ensure product quality and reliability.

Required Skills and Qualifications:

  • Bachelor's degree or above in the field of Electrical Automation Engineering and related education.
  • 5+ years of experience in technical support, trouble-shooting, and field service.
  • Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers.
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet, and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys, and systems like digital/smart factory, IoT.
  • Ability to read and troubleshoot electrical schematics and PLC logic programs.
  • Excellent analytical thinking and communication skills.
  • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus.

Benefits:

This role offers a competitive salary package, opportunities for career growth, and a dynamic work environment.

What We Offer:

• Competitive salary package

• Opportunities for career growth

• Dynamic work environment

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