Business Banking Relationship Manager
2 weeks ago
The health and safety of our employees and candidates is paramount to us. In light of the current situation related to COVID-19, we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to facilitate your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be available to answer any questions you may have.
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Business Banking
Through Business Banking, our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
Job Overview
As a Banking professional, you will be responsible for managing servicing for SME and Startup clients.
Key Responsibilities
Providing excellent service to Business Banking customers by managing their transactional, account servicing, and online banking and mobile banking requirements. Trade net requirements and all other service requirements of the Transaction banking, lending, and startup clients. Managing regulatory submissions, deadlines, communication, recording, and managing internal complaint management procedures, policies with regard to client servicing and banking servicing needs. Liaising with internal product partners, operations, and stakeholders for executing customer servicing and transactional requirements. Digital migration of customers from manual mode. Managing client expectations and servicing with customer-centricity is the key responsibility. Adhering to all internal processes, procedures, SOPs, and compliance guidelines applicable to the above role.
Requirements
- Minimum graduation or as required for the role, whichever is higher
Additional Information
Useful Links
Link to Careers Site: Click
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HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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