Customer Service Representative

2 days ago

Mumbai, Maharashtra, India beBeeCommunicator Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound calls from customers regarding products, services, orders, accounts, billing, or technical issues.

  • Provide accurate, valid, and complete information by using the right tools and systems.
  • Resolve customer queries or escalate issues to appropriate departments if needed.
  • Maintain first call resolution (FCR) standards and meet quality & productivity KPIs.
  • Document all call details accurately in the CRM/ticketing system.
  • Follow call scripts, compliance protocols, and customer service procedures.
  • Work in coordination with team leads and quality analysts to improve performance.
  • Maintain confidentiality of customer data and adhere to data protection policies.
  • Participate in team meetings, training, and continuous improvement activities.
Requirements
  • Education: Minimum 10+2 or Graduate (any stream).
  • Experience: 0–3 years in a voice-based customer service or BPO role (Freshers welcome).
  • Language Proficiency: Fluent in [mention language(s)].
  • Typing Skills: Basic computer literacy and typing speed of 25+ WPM.
Key Qualifications
  • Strong verbal communication and listening skills.
  • Patience, empathy, and ability to handle customer stress.
  • Positive attitude and customer-centric approach.
  • Ability to multitask, prioritize, and manage time effectively.
  • Willingness to work in rotational shifts/weekends/public holidays if required.

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