Customer Experience Architect

2 days ago

Aligarh, Uttar Pradesh, India beBeeDigital Full time ₹ 45,00,000 - ₹ 60,00,000

Key to our digital customer experience is a leader who oversees the entire journey from product to delivery.

Essential Responsibilities
  • Digital Experience Strategy:
    • Define and own the roadmap for digital CX across web and mobile platforms, ensuring seamless, secure, and high-performing experiences.
    • Translate business requirements into actionable goals and deliverables.
    • Drive strategic planning, goal setting, testing, and deployment of new features.
    • Ensure feature parity and phased rollouts across iOS, Android, iPadOS, and web.
  • Tech Readiness & System Integration:
    • Validate technical feasibility and break down complex requirements for engineering teams.
    • Work with developers on API contracts, secure integrations, and performance optimization.
    • Oversee CI/CD pipelines, app store submissions, and release checklists for mobile/web.
    • Ensure accessibility, SEO, server-side rendering readiness, and PWA optimization.
  • Customer Journey Optimisation:
    • Collaborate with design and platform leads to ensure native UI/UX (iOS HIG, Material Design).
    • Embed analytics, crash reporting, funnels, and in-app communication tools (Mixpanel, Firebase, WebEngage).
    • Partner with marketing teams to design personalized campaigns and customer journey tracking.
  • Stakeholder Management:
    • Act as the single point of contact for cross-functional teams on CX delivery.
    • Coordinate regression testing, cross-browser/device testing, and quality assurance cycles.
    • Establish release playbooks, rollback strategies, and incident management protocols.
    • Track key metrics such as app ratings, funnel performance, crash rates, and adoption metrics.

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