Leadership Operations Director

5 days ago


Rajahmundry, Andhra Pradesh, India beBeeOperations Full time ₹ 7,00,000 - ₹ 14,00,000
Assistant Operations Manager Job Description

We are seeking a highly skilled Assistant Operations Manager to lead our team and drive customer experience metrics. As an Assistant Operations Manager, you will be responsible for supervising and leading a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the department.

Your daily tasks will include maintaining daily, weekly, and monthly production reports, driving customer experience metrics, meeting all key SLAs and Key Performance Indicators (KPIs), coordinating activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.

You will provide recommendations for strategies and process improvements to add value to teams and clients, coordinate with other internal support teams to ensure seamless production by the operations team, and possess good analytical and logical skills, knowledge of MS Office, team leading skills, mentoring and motivating skills, coaching and feedback skills, positive attitude, flexibility to work in shifts, confident, energetic, and enthusiastic.

The ideal candidate will have at least 5 years of experience as an Assistant Manager for Telecom processes and a Graduate degree. We are looking for Diversity profiles only.

Job Responsibilities:
  • Supervise and lead a group of Team Leads and associates to meet all SLAs relative to any and all functions in the Department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team
Required Skills and Qualifications:
  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and Enthusiastic
Benefits:

We follow a fair, transparent, and merit-based hiring process. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses



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