Mechanical Technician
2 days ago
Delivering exceptional service is at the core of our operations. As a Service Engineer, you will be responsible for strengthening customer satisfaction, enhancing service turnaround time, and driving growth opportunities in the aftermarket.
Key Responsibilities- Attend field complaints and provide timely support to customers across various locations.
- Handle commissioning calls ensuring correct installation, testing, and performance verification.
- Diagnose and troubleshoot mechanical and electrical issues with a preference for Gas Engine experience.
- Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
- Provide insights for Annual Maintenance Contracts (AMCs) and other aftermarket expansion opportunities.
- Ensure proper documentation, reporting, and feedback to the relevant teams.
- Contribute towards achieving business objectives through effective service delivery and customer engagement.
- Degree in Mechanical or Electrical Engineering with a focus on Gas Engines preferred.
- Minimum 3-4 years of experience in field service, installation, or maintenance.
- Strong knowledge of service, commissioning, and troubleshooting processes.
- Excellent technical problem-solving skills.
- Knowledge of installation and commissioning standards.
- Strong customer handling and communication skills.
- Ability to work independently and meet service level agreements.
- Commitment to customer satisfaction and efficiency improvements.
- Timely closure of customer complaints.
- Reduction in service TAT & MTTR.
- Number of successful commissioning activities completed.
- Contribution to aftermarket and AMC opportunities.
- Customer satisfaction feedback and retention.
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