Business Growth Expert

5 days ago

Bengaluru, Karnataka, India beBeeGrowth Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

About the Role:

We are seeking an experienced Business Growth Expert to drive customer retention and expansion by managing a book of business, ensuring successful project delivery, prospecting for new cross sell & upsell opportunities, and creating innovative solutions. The ideal candidate will collaborate with Technical Owners and Subject Matter Experts, ensuring alignment between customer needs and business goals.

  • Develop and nurture relationships with key stakeholders, including champions and economic buyers.
  • Monitor account-level margins to ensure profitability. Liaise with Revenue Operations team on invoicing, revenue recognition, financial forecasting.
  • Ensure deliverables are aligned with customer success metrics through Mutual Success Plans.
  • Secure renewal agreements and identify cross-sell and upsell opportunities.

Key Metrics:

  • Net Revenue Retention (NRR): Includes renewal, upsell, and cross-sell dollars.
  • Utilization percentage (hours, credits)
  • Account health indicators (Business reviews, Mutual Success Plans, NPS)
  • Discovery calls for new use cases (cross-sell)
  • CUSTOMER ADVOCACY

Required Skills:

  • Education: Undergraduate degree in Bioinformatics, Life Sciences, or a related field (MBA preferred).
  • Experience: 5+ years in customer-facing roles, with a focus on business development, customer success, or solution selling (Bioinformatics/Life Sciences preferred).
  • Technical Skills: Strong understanding of bioinformatics platforms; experience in cloud/software/ML is a plus.
  • Customer Relationship Management: Proven ability to manage client relationships, uncover opportunities for cross-sell/upsell, and ensure solutions align with business objectives.
  • Communication & Collaboration: Excellent problem-solving skills and ability to work across teams.
  • Tools: Proficiency in Salesforce, LinkedIn Sales Navigator, and project management tools.

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