Account Management Associate

4 weeks ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time
About Global Mile Team

At ADCI HYD 13 SEZ - H84, we're committed to supporting businesses become successful Selling Partners. Our Fulfillment By Amazon (FBA) services provide sellers with fulfillment services to store products in our fulfillment centers, which we will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such as China, South-East Asia, requiring them to navigate the complexity of international freight-forwarding, shipping, and customs clearance. Our Global Mile team solves for this Selling Partner pain-point by offering Amazon Global Logistics solutions, with a full suite of international shipping, customs clearance, and storage solutions. In summary, with Amazon Global Logistics, Selling Partners get an integrated, affordable, and reliable, one-stop operating solution to ship inventory from international locations to the fulfillment centers in US, EU, UK.

About the Role

Our high-growth team is seeking a smart and ambitious Account Manager to join the Global Mile Adoption team. The key objective for this hands-on role includes driving adoption of Amazon Global Logistics products and services by FBA (and other Amazon business) Sellers. You will drive mechanism and process-based 1:1 and 1:Many Sellers outreach to prospect, qualify, onboard, and convert Sellers into the program. Through ever-evolving process-driven communication channels, you will drive seller satisfaction and retention to encourage repeat business and long-term partnership with the Selling Partners. Your superior communication, organizational, and technical skills will enable you to operate in a fast-moving and sometimes ambiguous environment. This role provides ample opportunity to develop original ideas, approaches, and solutions in a competitive and fast-moving environment.

Key Job Responsibilities
  • Recruit Sellers for Global Mile's suite of services to meet or exceed sales targets (Sellers contacted, launched, volume, revenue, etc.)
  • Prospect and foster Amazon Global Logistics products and services adoption by Medium/Small size Sellers through 1:Many communication channels.
  • Provide training to help Sellers quickly ramp up.
  • Identify opportunities for Seller account growth by having a thorough understanding of Amazon's diversified offerings.
  • Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
  • Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings.
  • Implement account management best practices and SOPs into the business development framework.
  • Ownership of Account Management activities including forecasting, troubleshooting, seller education, etc. This may include tracking and analyzing metrics to measure Seller Experience and performance.
  • Ownership of operational requirements related to onboarding new Sellers to Global Mile.
A Day in the Life

This individual will demonstrate both a strong sales and business development interest/background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and conversion goals. This position will be prepared to work in a high-volume and fast-paced environment and with cross-functional teams, globally.

Basic Qualifications
  • B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferable in Sales/account management)
  • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
  • Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
  • Interest in e-Commerce/Online business.
  • Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
  • Attention to detail and high capability to work on different projects in parallel
  • Creative and analytical problem solver with a passion for operational excellence
Preferred Qualifications
  • B2.2/C1/C2 Certification in German Language and Bachelor degree and 0 to 3 years of relevant working experience (preferably Sales/account management)
  • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
  • Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
  • Interest in e-Commerce/Online business.
  • Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
  • Attention to detail and high capability to work on different projects in parallel
  • Ability to work with IT systems, understand and work with SQL/DW.
  • Creative and analytical problem solver with a passion for operational excellence

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