Senior Team Lead

6 days ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Team Lead

Job Description:

The ideal candidate will be responsible for leading a team of customer service representatives, ensuring they are equipped with the necessary skills and knowledge to provide exceptional service.

This role requires strong leadership and communication skills, as well as the ability to analyze repeat complaints and suggest permanent solutions. The successful candidate will also lead and drive a culture of care and compassion within the organization.

Key Responsibilities:

  • Implement effective retention processes to reduce customer disconnection requests.
  • Improve daily productivity and efficiency by analyzing training and developmental needs.
  • Monitor customer requests and ensure they are promptly attended to.
  • Lead cross-functional synergy and coordination initiatives.
  • Develop and implement process improvements to increase customer satisfaction.

Required Skills:

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong analytical and problem-solving skills are also essential, as is the ability to think creatively and come up with innovative solutions.

Benefits:

As a Senior Team Lead, you will have the opportunity to develop your leadership skills and make a meaningful contribution to the organization's success. You will also receive competitive compensation and benefits, including opportunities for professional growth and development.

What We Offer:

We offer a dynamic and supportive work environment, where you will have the opportunity to work collaboratively with a talented team of professionals. Our organization values diversity and inclusion, and we strive to create an environment that is welcoming and inclusive to all employees.

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