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Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused professional to join our team as a Care Coordinator. The successful candidate will be responsible for delivering exceptional customer service, resolving customer complaints, and ensuring that customers have a positive experience with our organization.
About the Role
The Care Coordinator will be the primary point of contact for customers, providing timely and effective solutions to their queries and concerns. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
- Main Responsibilities:
- To provide outstanding customer service, responding to customer inquiries and resolving complaints in a timely and professional manner.
- To maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
- To collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
- To identify areas for process improvement and implement changes to enhance the customer experience.
Requirements
To be successful in this role, you will need:
- Years of Functional Experience: 1-2 years of work experience in customer-facing roles.
- Degree/Diploma: Any Graduate.
- Knowledge & Skills:
- Basic Computer Skills.
- Excellent English communication skills - read and write.
- Customer Relationship management.
Benefits
This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer service. We offer a competitive salary, opportunities for growth and development, and a collaborative and supportive work environment.
