Customer Service Representative
4 days ago
Job Title: Customer Care Professional
We are seeking a customer-focused representative to join our team. As a key member of our support department, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering exceptional service across multiple channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat, ensuring a positive and efficient experience.
- Assist customers with product-related queries, order status, returns, and exchanges.
- Troubleshoot and resolve customer complaints while maintaining a high level of professionalism.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Provide clear and concise information regarding company policies, procedures, and products.
- Follow up with customers to ensure concerns are addressed and needs are met.
- Contribute to the continuous improvement of customer service processes and policies.
Required Skills and Qualifications:
- Proven experience in a customer service or domestic call centre role.
- Strong communication skills (both written and verbal).
- Ability to remain calm and professional under pressure.
- Excellent problem-solving and multitasking abilities.
- Proficiency in MS Office and familiarity with customer service software/CRM tools.
- Positive attitude, team-oriented mindset, and willingness to assist customers.
Benefits:
As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
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