Supply Chain Operations Manager

We're looking for a results-driven professional to join our team as a Supply Acquisition Manager. In this role, you will be responsible for leading and managing the supply chain process, ensuring seamless onboarding of new partners and efficient utilization of incoming leads.

As a key member of our operations team, you will play a crucial role in driving growth and optimizing our logistics operations. Your expertise in Google Sheets and Excel will help streamline processes and improve efficiency across multiple channels.

Key Responsibilities:

• Forecast monthly supply onboardings from different channels based on historical data and seasonal trends, and plan manpower requirements accordingly.
• Assign leads efficiently to ensure quick onboarding and follow-up on all potential partners.
• Ensure all incoming leads from different channels are effectively utilized and converted.

In this role, you will have the opportunity to work closely with cross-functional stakeholders to derive qualitative insights about user and partner pain points while onboarding and getting activated.

Key Responsibilities:

• Conduct regular surveys and VOPs to identify common issues raised by new partners and streamline solutions.
• Build communication plans and execute them using different channels.

As a Supply Acquisition Manager, you will lead a team of 30+ call center agents across multiple processes, providing guidance, training, and performance management support to the team leads.

Key Responsibilities:

• Manage a team of 30+ call center agents across multiple processes.
• Identify gaps in the existing processes and explore solutions to improve efficiency and output of the team.
• Interact with cross-functional stakeholders highlighting partner pain points and work with them to streamline solutions.

• Advanced Google Sheet and Excel knowledge.
• Team Management.
• Data Handling.
• Analytical Mindset.
• Operational Rigour.

You will have the opportunity to work in a dynamic and rapidly expanding sector, leveraging cutting-edge technology to drive efficiency, innovation, and unparalleled service.

Our company values collaboration, innovation, and embracing challenges head-on. We believe in empowering businesses to optimize their operations and unleash unprecedented growth in their core functions.

Join us in pioneering the future of last-mile logistics and redefine the way we think about transportation.

At [company], we're passionate about improving productivity and moving a billion dreams one delivery at a time.

Roles & Responsibilities Lead & Supply Management :

• Proficient in working with google sheets and excel. Should be able to manage existing processes and set up new processes.
• Forecast monthly supply onboardings from different channels based on historical data and seasonal trends and plan manpower requirements accordingly.
• Assign leads efficiently to ensure quick onboarding and follow-up on all potential partners.
• Ensure all incoming leads from different channels are effectively utilized and converted.

Platform Experience:

• Conduct regular surveys and VOPs to derive qualitative insights about user and partner pain points while onboarding and getting activated
• Identify common issues raised by new partners and streamline solutions.
• Build communication plans and execute the same using different channels.

Team Management :

• Manage a team of 30+ call center agents across multiple processes.
• Identify gaps in the existing processes and explore solutions to improve the efficiency and output of the team.
• Provide guidance, training, and performance management support to the team leads.
• Interact with cross-functional stakeholders highlighting partner pain points and work with them to streamline solutions

Skills Required:

• Advanced google sheet and excel knowledge
• Team Management
• Data Handling
• Analytical Mindset
• Operational Rigour