Customer Resolution Specialist

2 weeks ago

Belgaum, Karnataka, India beBeeCustomerResolution Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
About Us

We are a managed marketplace providing construction services, creating an ecosystem of trust for stakeholders. Our mission is to disrupt the industry using technology and process.

Key Statistics:

  • The Indian real estate market is projected to reach $650 billion in 2025 and $1 trillion in 2030.
  • 85%+ of construction in India remains unorganized.

Our Goal:

We aim to capture this massive market using our technology and processes, expanding to more than 12 cities in 15 months.

About the Role

We seek an experienced customer resolution specialist to join our support team, ensuring effective resolution of tickets and feedback collection.

Responsibilities:

  • Timely and effective resolution of customer queries, complaints, and escalations.
  • Collaborate with dependency teams and confidently interact with management/leadership.
  • Write detailed reports on escalations/customer feedback to leadership/management.
  • Adhere to SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently.

Requirements:

  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy, with 2+ years of experience in customer support at a leading B2C organization.
  • Excellent communication skills with fluency in English, Hindi, and Kannada.
  • Working knowledge of MS Excel/Google Sheets preferred.
  • Hands-on experience with ticketing tools (e.g., Freshdesk).

Why Join Us?

  • A fast-growing, innovative environment where you can make a tangible impact in the construction tech industry.
  • Lead a high-impact category in one of the fastest-growing construction tech startups.
  • Collaborate with top clients or brands and shape the future of construction.
  • Accelerate your career in a leadership role with immense growth potential.

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