Global Services Team Manager

6 days ago

Allahabad, Uttar Pradesh, India beBeeLeader Full time US$ 1,00,000 - US$ 1,40,008

Job Overview:

This role involves managing a team of professionals and overseeing the smooth operation of our global services.

  • Key Responsibilities Include:
  • Conflict Resolution: Identifying solutions to disputes and disagreements between individuals or groups.
  • Delegation: Assigning tasks or responsibilities to others while maintaining accountability for the overall outcome.
  • Process Improvement: Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards.
  • Operational Efficiency: Optimizing business processes and procedures to reduce costs, increase productivity, and improve product or service quality.
  • Stakeholder Management: Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
  • Workforce Management Coordination: Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
  • Coaching/Mentoring: Guiding, supporting, and motivating individuals or teams to achieve their goals and objectives.
  • Team Engagement: Organizing team engagement activities to promote a positive work environment.
  • Problem Solving: Breaking down simple problems, identifying potential solutions, and taking action to resolve the issue.
  • Performance Metrics & Interpretation: Interpreting data and communicating findings effectively to stakeholders.
  • Effective Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.
  • Effective Presentations: Creating and delivering a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact, and demonstrating confidence.

Requirements:

  • More than 7 years of experience in BPO Operations Team handling, customer service, and people management.
  • Strong people management experience, including team handling and verbal communication skills.
  • Ability to lead/manage others.
  • Demonstrates analytical, problem-solving, and written communication skills.
  • Promotes information sharing and collaboration.

  • Team Service Manager

    7 days ago

    Allahabad, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 8,50,000 - ₹ 9,00,000

    Job Title: Team LeadWe are seeking an experienced professional to lead our customer service operations. The ideal candidate will possess exceptional leadership skills, a strong focus on customer satisfaction, and experience in managing teams.About the Role:Oversee a team of agents to achieve daily targets and ensure high levels of customer satisfaction and...

  • Global Security Manager

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeSecurity Full time ₹ 97,34,000 - ₹ 1,64,89,000

    Global Security Operations Centre RoleThis position is directly accountable for the effective and efficient running of a Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of assets, operations & employees as part of an ongoing security...

  • Global Human Resource Operations Manager

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeHumanResource Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Global Human Resource Operations ManagerWe are seeking a seasoned Human Resources professional to lead the delivery of scalable, efficient, and employee-centric services across our global operations.This role is pivotal in driving transformation through process standardization and data-driven insights.The manager will collaborate with global teams...

  • Global IT Infrastructure Manager

    6 days ago

    Allahabad, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Mizuho Global Services is a leading organization in the financial sector, providing global processing services for banking and IT operations.We strive for a culture driven by ethical values and diversity. Our direction is guided by three key pillars: Respect, Discipline, and Transparency.What we offer:Immense exposure and learning opportunitiesExcellent...

  • Global Operations Manager

    6 days ago

    Allahabad, Uttar Pradesh, India beBeeInternationalAssignments Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Global Operations ManagerAbout the Role:We are seeking an exceptional individual to manage and supervise external audit engagements for various clients. The ideal candidate will have experience in leading teams, managing large-scale assignments, and identifying business development opportunities.Key Responsibilities:Leadership: Manage a team of...

  • Global Team Leader

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeProgramServiceManager Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Opportunity for Program Service ManagerThis role is responsible for the hiring, training, and performance management of trip leaders who lead senior Americans on land tours in South India and Sri Lanka.The ideal candidate will have experience in hiring, training, coaching, and managing individual and team performances, with a strong background in the...

  • Senior Global Excellence Manager

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Global Performance and Excellence OpportunityWe are seeking a talented individual to join our global team as a Performance and Commercial Excellence Business Partner.About the RoleThis is an exciting opportunity for someone who is passionate about driving business growth, improving operational efficiency, and delivering exceptional results.The successful...

  • Strategic Risk Manager

    7 days ago

    Allahabad, Uttar Pradesh, India beBeeRiskManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewThird Party Risk Management is a critical component of our organization's risk framework.We are seeking an experienced professional to develop and deploy robust control frameworks for internal and external third-party services globally.The ideal candidate will have excellent communication skills, attention to detail, and the ability to work...

  • Global Business Strategist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeBusiness Full time US$ 7,50,000 - US$ 15,00,000

    About MUFG Bank:MUFG Bank is Japan's premier bank with a global network spanning over 40 markets. The bank offers commercial and investment banking products and services to businesses, governments, and individuals worldwide.The bank's parent company, Mitsubishi UFJ Financial Group (MUFG), is one of the world's leading financial groups. MUFG has a...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeAssurance Full time ₹ 10,08,000 - ₹ 1,41,12,000

    Quality Assurance RoleLiberty Mutual's GRS Capability Center Operations team is expanding global quality assurance function by establishing a quality assurance team in India, responsible for performing independent quality audits for underwriting operations executed by BPO teams.The new quality assurance function requires an experienced and detail-oriented...