Global Services Team Manager

7 days ago

Allahabad, Uttar Pradesh, India beBeeLeader Full time US$ 1,00,000 - US$ 1,40,008

Job Overview:

This role involves managing a team of professionals and overseeing the smooth operation of our global services.

  • Key Responsibilities Include:
  • Conflict Resolution: Identifying solutions to disputes and disagreements between individuals or groups.
  • Delegation: Assigning tasks or responsibilities to others while maintaining accountability for the overall outcome.
  • Process Improvement: Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards.
  • Operational Efficiency: Optimizing business processes and procedures to reduce costs, increase productivity, and improve product or service quality.
  • Stakeholder Management: Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
  • Workforce Management Coordination: Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
  • Coaching/Mentoring: Guiding, supporting, and motivating individuals or teams to achieve their goals and objectives.
  • Team Engagement: Organizing team engagement activities to promote a positive work environment.
  • Problem Solving: Breaking down simple problems, identifying potential solutions, and taking action to resolve the issue.
  • Performance Metrics & Interpretation: Interpreting data and communicating findings effectively to stakeholders.
  • Effective Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.
  • Effective Presentations: Creating and delivering a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact, and demonstrating confidence.

Requirements:

  • More than 7 years of experience in BPO Operations Team handling, customer service, and people management.
  • Strong people management experience, including team handling and verbal communication skills.
  • Ability to lead/manage others.
  • Demonstrates analytical, problem-solving, and written communication skills.
  • Promotes information sharing and collaboration.

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