Senior Global Excellence Manager

3 days ago

Allahabad, Uttar Pradesh, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Global Performance and Excellence Opportunity

We are seeking a talented individual to join our global team as a Performance and Commercial Excellence Business Partner.

About the Role

This is an exciting opportunity for someone who is passionate about driving business growth, improving operational efficiency, and delivering exceptional results.

The successful candidate will be responsible for supporting our global strategy by analyzing performance data, identifying areas for improvement, and implementing targeted strategies to drive growth.

You will work closely with our regional teams to ensure effective utilization of metrics for daily operations, analyze data to identify trends and opportunities, and develop and implement localized improvements.

Key Responsibilities
  • Regional/Vertical Internal Field Steering (IFS) Framework Implementation and Monitoring:
    • Supporting the deployment and consistent adoption of the global IFS framework in assigned regions or verticals.
    • Monitoring and validating the accuracy of data collection and reporting for IFS metrics.
    • Collaborating with regional teams to ensure effective utilization of IFS metrics for daily operations.
    • Analyzing data and providing insights for localized improvements to leadership.
  • Performance Analysis and Local Operational Intervention:
    • Analyzing performance data to identify operational weaknesses and opportunities for improvement.
    • Developing and implementing targeted strategies to address performance gaps.
    • Working with local leadership to implement and track corrective actions.
  • Commercial Performance Support and Compliance:
    • Conducting audits of customer contracts to ensure compliance with commercial terms.
    • Assessing risk related to client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
    • Highlighting trends and concerns from performance reviews across accounts.
    • Collaborating with Sales, Solution Design, and Commercial Pricing teams to protect commercial performance.
  • Stakeholder Collaboration and Reporting:
    • Serving as primary point of contact for regional stakeholders on performance and commercial excellence initiatives.
    • Preparing and presenting performance reports and dashboards for regional leadership.
Requirements
  • Several years of experience in recruitment, operational excellence, business analysis, performance management, or similar roles within global organizations.
  • Demonstrated experience with KPIs and operational metrics.
  • Strong analytical skills to collect, analyze, and interpret complex data to identify trends and propose solutions.
  • Proficiency in data visualization tools is a plus.
  • A solid understanding of commercial contracts, pricing structures, and their impact on business performance.
  • Proven ability to build effective working relationships with diverse stakeholders, including operational, sales, finance, and technical teams.
  • Excellent written and verbal communication skills.
  • A proactive approach to identifying inefficiencies and experience in supporting improvement initiatives.
  • Ability to thrive in dynamic, fast-paced global environments.
What We Offer
  • A great work environment and work-life balance.
  • A tailored benefit package to suit your lifestyle.
  • An evolving organization that invests in people development, technology, and innovation.

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