Credit Cards Fraud Detection Specialist

2 weeks ago

Davangere, Karnataka, India beBeeFraud Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview:

Credit Cards Fraud Investigator Role

We are seeking a skilled and detail-oriented Credit Cards Fraud Investigator to join our team. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to interpret complex transaction data.

Responsibilities:

  1. Investigate and analyze fraud cases related to Mastercard transactions, ensuring timely resolution according to defined Service Level Agreements (SLAs).
  2. Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  3. Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  4. Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  5. Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  6. Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.

Requirements:

  • Any Graduate degree
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.

Benefits:

Our organization offers a dynamic and collaborative work environment, opportunities for professional growth and development, and competitive compensation packages.

What We Offer:

Join our team and take advantage of our comprehensive benefits package, including medical, dental, and vision coverage, retirement plans, and paid time off.

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