Financial Fraud Resolution Specialist

1 day ago

Davangere, Karnataka, India beBeeDispute Full time ₹ 7,00,000 - ₹ 10,50,000

We are seeking experienced professionals to manage and resolve customer disputes and fraud cases with a focus on Mastercard chargeback processes.

Key Responsibilities:

  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Qualifications & Skills:

  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience is mandatory; Visa knowledge is an added advantage).
  • Strong analytical, problem-solving, and decision-making skills are essential.
  • The ability to manage multiple cases simultaneously with strong attention to detail is necessary.
  • Excellent written and verbal communication skills are required.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred) is desirable.

Preferred Qualifications:

  • Experience working in financial institutions, fintechs, or payment processors would be beneficial.
  • Knowledge of both issuer and acquirer dispute processes would be advantageous.
  • Professional certifications in fraud or payments (e.g., CFE, CAFP) would be a plus.

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