Application Technical Support Specialist

3 days ago


Gurgaon, Haryana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

The role of an Application Tech Support Practitioner involves providing exceptional service desk voice support and effectively managing service desk operations to ensure seamless client interactions.


Key Responsibilities
  • Deliver high-quality service desk voice support to clients, accurately identifying and resolving issues based on in-depth product knowledge.
  • Successfully manage service desk operations, guaranteeing top-notch system performance and outstanding communication with clients.
  • Interpret and design resolutions for complex client issues, utilizing excellent communication skills and deep product knowledge.
  • Collaborate with cross-functional teams to ensure timely and high-quality issue resolution.

Essential Skills and Qualifications
  • Must-Have Skills: Service Desk Voice Support, Service Desk Management
  • Demonstrated understanding of IT operations and support processes.
  • Experience with incident management and problem management processes.
  • Exceptional communication and interpersonal skills.
  • Able to work collaboratively in a team environment.


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