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Senior Business Process Manager
2 weeks ago
We are seeking a Business Operations Specialist to partner with ambitious executives to future-proof their business.
The role involves delivering IT Asset Management services for customers, serving as the single point of contact, and collaborating with stakeholders to manage, track, and resolve issues with Installed Base (IB) data.
You will work directly with customers/partners and collaborate with Customer Experience teams to deliver clean IB insights and enable a smooth life cycle management.
This role plays a key part in enabling recurring revenue business via providing clean, actionable, renewable IB data.
Key Responsibilities:- Manage Client Assets and provide near real-time IB information to customers
- Collaborate with internal stakeholders to manage and track IB data
- Participate in quarterly business reviews and conduct on-site visits
- Develop and lead execution of action plans to update Client databases with improved IB data
- Produce reports for Customers, Account Teams, and other stakeholders
- At least 4 years of overall customer engagement experience and 2 years of relevant experience
- Excellent MS Excel skills
- Advanced data analysis
- Strong interpersonal/communication skills – verbal and written
- Positive attitude and strong work ethic
