Technical Operations Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeITops Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: IT Operations Consultant

We are a premier integrated political consulting firm, specializing in building data-driven 360-degree election management.

We draw on sharp minds from distinguished institutions and diverse backgrounds to achieve electoral strategies that spark conversations, effect change, and shape ecosystems.

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

This role involves:

  • Responding to and resolving technical issues reported via various channels.
  • Diagnosing hardware/software problems and performing installations, configurations, and updates.
  • Providing remote support and troubleshooting using desktop tools.
  • Managing network devices and administering firewall settings for security.
  • Maintaining records and generating reports using Google Docs and Sheets.
  • Offering support for login issues, password resets, and account management.
  • Educating users on IT policies and best practices.
  • Coordinating with vendors for procurement and technical support.
  • Utilizing APIs to automate and streamline processes.

Necessary Skills:

  • Bachelor's degree in IT, Computer Science, or related field.
  • 2+ years of experience in IT asset management, Networking, hardware/software support.
  • Strong organizational and project management capabilities.
  • Proficiency in troubleshooting tools and remote support platforms.
  • Ability to collaborate effectively with cross-functional teams.

Good to Have Skills:

  • Experience working with APIs for automation.
  • Familiarity with network security tools and firewall configuration.
  • Basic scripting or automation knowledge (e.g., Python, PowerShell).

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