Customer Service Technician

2 days ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled professional to provide exceptional customer service and technical assistance. As the primary point of contact for technical issue resolution, you will be responsible for delivering top-notch support via phone and remote desktop access.

Key Responsibilities:
  • Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
  • Deliver support via phone and remote desktop access, utilizing prior experience in both areas.
  • Guide users through troubleshooting steps to resolve technical problems effectively.
  • Install, configure, and troubleshoot components within the Microsoft 365 suite.

As a Technical Support Specialist, you will serve as the first point of contact for technical issue resolution and escalation, documenting issues and resolutions accurately, maintaining knowledge bases, and ensuring high-quality customer service. You will possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts, diagnosing and resolving software, connectivity, and operational issues to reduce incident resolution time. Additionally, you will manage remote desktop connections and configure VPN access for secure connectivity.

Requirements:
  • Foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
  • Diagnose and resolve software, connectivity, and operational issues.
  • Manage remote desktop connections and configure VPN access for secure connectivity.
  • Excellent communication and problem-solving skills.
  • Prior experience in technical support and remote desktop access is required.

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