Marketing Leader

2 days ago

Allahabad, Uttar Pradesh, India beBeeDigital Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About Performance Marketing:

We're looking for a talented professional to join our team as a Customer Experience Manager. This is an exciting opportunity to work with us and help drive customer growth success.

As a Customer Experience Manager, you will be responsible for managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score. You'll analyze data and insights to drive customer growth success and marketing strategies. You'll also play a key role in goal setting and strategy for all accounts and track the success of Pixis solutions provided to customers.

The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets. Prior experience in digital marketing and understanding of media channels like Google, social media, programmatic buying, etc., and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc., is a must. You'll need to achieve revenue targets for customers on a timely basis and be a problem solver who can independently translate high-level goals into actionable plans.

In this role, you'll have the opportunity to build thorough understanding of clients' brands, businesses, customers, and competitive landscapes and provide strategic guidance in building requisite digital marketing initiatives. You'll develop industry best practices, media strategies, and benchmarking initiatives for various business use cases and conduct knowledge sharing sessions with team members whenever needed.

Key Responsibilities:

  • Manage the entire customer experience, upselling/cross-selling, and maintain net promoter score.
  • Analyze data and insights to drive customer growth success and marketing strategies.
  • Play a key role in goal setting and strategy for all accounts and track the success of Pixis solutions provided to customers.
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions to achieve measurable business results for partners.
  • Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
  • Effectively address customer satisfaction and manage diverse set of issues until resolved.
  • Understand and assess customer requirements, level of adoption of service, and assess risk in renewing current contract.
  • Build thorough understanding of client's brand, business, customers, and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
  • Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases.
  • Conduct knowledge sharing sessions with team members whenever needed.

About You:

  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in digital marketing and understanding of media channels like Google, social media, programmatic buying, etc., and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
  • Achieve revenue targets for customers on a timely basis.
  • Problem solver who can independently translate high-level goals into actionable plans.
  • Growth mindset - creative and diligent.

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