International Process Specialist

4 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Are you a skilled communicator looking for a challenging role that requires strong written skills?

Ghrs is seeking an International Process Specialist to join our team. This position involves providing support to customers through inbound chat, focusing on US Telecom Inbound Chat - B2C.

Key Responsibilities:

  • Engage with US-based customers via inbound chat to provide high-quality support for telecom-related inquiries.
  • Resolve customer issues efficiently and accurately, ensuring a high level of customer satisfaction.
  • Deliver clear, concise, and professional written responses to customer queries.
  • Understand customer needs and offer appropriate solutions or information.
  • Maintain data accuracy in all interactions and adhere to process guidelines.

About You:

  • You possess excellent written communication skills in English with strong grammar and spelling.
  • You are adept at multitasking and managing multiple chat conversations simultaneously.
  • You are customer-centric, patient, and detail-oriented.
  • Familiarity with the telecom domain or previous chat support experience is a plus.

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