Senior Customer Liaison

1 week ago


Varanasi, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000

Job Position: Customer Experience Representative

Overview:

  • The ideal candidate will have 1-3 years of experience in customer-facing roles.

About the Role:

We seek a skilled professional to provide exceptional customer experiences through various communication channels.

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Collaborate with cross-functional teams to ensure seamless customer interactions.
  4. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools.

Requirements:

  • Education: Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer service software and other relevant tools.

Skills and Qualities:

  • Critical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Ability to multitask and prioritize tasks effectively.


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