Frontline Retail Leader

6 days ago

Ellore, Andhra Pradesh, India beBeeRetail Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title

Regional Retail Trainer

">Job Description

At our company, we are seeking an experienced and skilled Regional Retail Trainer to join our team. As a Regional Retail Trainer, you will play a critical role in delivering, implementing, and reinforcing training programs across multiple stores in a specific region.

The successful candidate will be responsible for ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

  • Training Delivery & Facilitation:

  • Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.

  • Implement role-playing exercises, simulations, and on-the-job coaching.

  • Deliver real-time feedback to employees to improve performance.

  • Onboarding & Development:

  • Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.

  • Assist in leadership development to create a pipeline of high-performing employees.

  • Performance Monitoring & Feedback:

  • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.

  • Conduct one-on-one coaching and team feedback sessions to address skill gaps.

  • Help stores achieve their sales and customer service goals.

  • Store Visits & Training Audits:

  • Visit stores regularly to observe customer interactions and provide real-time coaching.

  • Conduct store training audits to ensure consistency and adherence to company standards.

  • Identify top-performing employees and recommend them for promotions or advanced training programs.

Required Skills and Qualifications

We are looking for individuals who possess the following skills and qualifications:

  • 5+ years in retail training, sales training, or customer experience coaching.

  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.

  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.

  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.

  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.

  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

Benefits

We offer a competitive salary, performance bonuses, and growth opportunities within the retail training team. Additionally, you will have the opportunity to work in a dynamic, fast-paced retail environment that enhances The Souled Store's in-store customer experience.

What's in it for You?

As a Regional Retail Trainer, you will have the opportunity to make a direct impact on enhancing our in-store customer experience. You will also have the chance to work in a dynamic, fast-paced retail environment and enjoy a competitive salary, performance bonuses, and growth opportunities within the retail training team.

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