
Senior Retail Operations Coordinator
1 week ago
Position Summary:
We are seeking a dedicated and customer-focused leader to oversee daily retail operations. This role involves managing sales, supervising inventory, and coordinating services.
Main Responsibilities:
- Sales Management:
- Drive store sales and customer retention through exceptional customer service.
- Support the Store Manager in achieving monthly sales targets.
- Inventory Control:
- Manage stock levels, replenishment, and ordering processes.
- Maintain proper inventory control and minimize shrinkage.
- Visual Merchandising:
- Implement visual merchandising standards to enhance customer experience.
- Update promotional displays, signage, and in-store layouts regularly.
- Service Coordination (Spa & Grooming):
- Assist in managing spa and grooming appointments.
- Coordinate staff scheduling and ensure quality of pet spa services.
- Team Leadership:
- Supervise floor staff and assign daily responsibilities.
- Support training of new employees on customer handling and store SOPs.
- 1–3 years of experience in retail operations or store management.
- Strong customer service and sales orientation.
- Knowledge of inventory management systems and retail processes.
- Ability to multitask and manage both store floor and service operations.
- Good communication and leadership skills.
- Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
- Familiarity with POS systems and CRM tools.
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