Management Executive
4 weeks ago
Job Title - Management Executive - Retail Banking
Business - Retail Banking
Job Summary
The role of Management Executive - Retail Banking is responsible for leading the retail banking business for the branch, creating strategies to achieve growth targets, and managing operations and resources in a cost-efficient and technology-effective manner. This role also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration, and delivery of high-quality customer service.
Key Responsibilities
- Own the P&L for the branch and direct all operational aspects including distribution operations, customer service, administration, and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Responsible for achieving overall product targets - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business Banking products & other assets products (home loan, LAP)
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs
- Adhere to high ethical standards and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- Establish the Bank and the brand in the catchment area
- Responsible for achieving overall branch targets and ensuring branch profitability
- Cultivate relationships with individual and corporate customers
Secondary Responsibilities
- Spearhead manpower planning, recruitment, and training processes for both on-roll and off-roll employees to ensure high-performing talent across levels
- Bring out the best of branch's personnel by providing training, coaching, development, and guidance
- Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
- Collaborate with other branch departments and functions to provide products and service offerings to the customer
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