Product Support Specialist

10 hours ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 70,00,000
Job Description

We are seeking a Product Support Specialist to join our organization. The ideal candidate will have a strong background in technical support and a passion for helping customers resolve their product-related issues.

Responsibilities:
  • Provide first-level technical support to customers via phone, email, chat, and remote sessions.
  • Troubleshoot and resolve complex product-related issues reported by customers.
  • Document and track customer interactions and issues in the support ticketing system.
  • Collaborate with cross-functional teams to escalate critical issues.
  • Conduct product training sessions for customers as needed.
Required Skills and Qualifications

To be successful in this role, you should have:

  • A strong understanding of technical support principles and best practices.
  • Excellent communication and problem-solving skills.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

This role offers a competitive compensation package, including:

  • Medical and dental insurance.
  • 401(k) retirement plan matching.
  • Generous paid time off and holidays.

As a valued member of our team, you'll enjoy a dynamic work environment that fosters growth, innovation, and collaboration.

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