
Product Support Specialist
1 day ago
Job Summary:
The Amazon WW RR&S team is seeking a highly skilled and detail-oriented Product Support Specialist to join our dynamic and innovative organization. As a key member of our team, you will play a vital role in ensuring the highest level of customer satisfaction through prompt and effective resolution of product-related issues.
About Us:
WW RR&S is an agile and forward-thinking organization dedicated to driving business growth and sustainability while delivering exceptional customer experiences. We are committed to making zero happen – eliminating defects, reducing waste, and promoting a circular economy.
Key Responsibilities:
* Troubleshoot and diagnose complex product-related issues using analytical and problem-solving skills
* Collaborate with cross-functional teams to develop and implement solutions that meet customer needs and expectations
* Provide timely and effective support to customers via phone, email, or chat channels
* Work closely with software development teams to identify and address technical issues
* Develop and maintain documentation for product-related processes and procedures
Requirements:
* Bachelor's degree in Computer Science, Engineering, or related field
* 2+ years of experience in product support or a related field
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and collaboratively as part of a team
* Proficiency in Python scripting language and experience with automation tools
* Knowledge of modern programming languages such as C, C++, Java, or Perl
Benefits:
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative team
* Professional development and growth opportunities
* Flexible work arrangements and work-life balance
What We Offer:
* A fun and inclusive work environment that values diversity and inclusion
* Opportunities for career growth and professional development
* A competitive salary and benefits package
* Flexible work arrangements and work-life balance
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