Education and Training Professional

3 days ago


Kollam, Kerala, India beBeeTraining Full time ₹ 50,00,000 - ₹ 70,00,000
Training Specialist

We are seeking a highly skilled professional to join our team in a critical role.

The ideal candidate will be responsible for designing and implementing new hire training programs, as well as soft skills and negotiation skill training. Additionally, they will need to understand learning requirements of different groups and conduct monthly cyclic activities including refresher training, update training, and PKT.

  • Design and implement new hire training programs
  • Conduct soft skills and negotiation skill training
  • Understand learning requirements of different groups
  • Liaison with the Quality and Operations teams to identify, screen, and execute process improvement plans
  • Ability to execute training tasks and assignments on short notice
Key Responsibilities

Monitor calls of each advisor every week, during OJT, and provide immediate feedback to the advisors in case of failed calls.

  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls, creating product level FAQs.
  • Nominating hall of fame & hall of shame for OJT Batch.
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.
Required Skills and Qualifications

Strong communication skills in English are required for this role.

Critical Competencies

This role requires:

  • Customer Service
  • Good analytical skills
  • Mastery of data representation
  • Mastery of MS Excel
  • Time Management
  • Ability to multi-task


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