
Data Protection Specialist
4 days ago
The Managed Services Cross Technology Engineer is a developing engineering role responsible for providing a managed service to clients ensuring their IT infrastructure and systems remain operational.
\This role involves proactively monitoring identifying investigating and resolving technical incidents and problems to restore service to clients.
\The primary objective of this role is to review client requests or tickets and apply technical process knowledge to resolve them without breaching service level agreements (SLAs).
\The Managed Services Cross Technology Engineer focuses on second-line support for incidents and requests with a medium level of complexity across two or more technology domains including Cloud Security Networking Applications and/or Collaboration etc.
\This role may also contribute to/support project work as required.
\Key Responsibilities\- Minimum 4 years' hands-on experience in backup storage operations.\
- Strong product domain knowledge and troubleshooting skills.\
- Manage configure and implement skills in Commvault platform.\
- Perform daily backup routines as defined in policy.\
- Configure monitor alerts diagnose event alerts.\
- Configure storage units column pools disk staging and storage lifecycle policies creating policies and schedules.\
- Ability to co-relate incident trends into problem management and execute permanent fixes.\
- Good documentation skills.\
- Execute patch management as required.\
- Perform other duties assigned by line manager.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).\
- Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role.
On-site working at our global locations.
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