Data Protection Specialist

4 days ago

Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 28,00,000
Job Summary\

The Managed Services Cross Technology Engineer is a developing engineering role responsible for providing a managed service to clients ensuring their IT infrastructure and systems remain operational.

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This role involves proactively monitoring identifying investigating and resolving technical incidents and problems to restore service to clients.

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The primary objective of this role is to review client requests or tickets and apply technical process knowledge to resolve them without breaching service level agreements (SLAs).

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The Managed Services Cross Technology Engineer focuses on second-line support for incidents and requests with a medium level of complexity across two or more technology domains including Cloud Security Networking Applications and/or Collaboration etc.

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This role may also contribute to/support project work as required.

\Key Responsibilities\
  • Minimum 4 years' hands-on experience in backup storage operations.\
  • Strong product domain knowledge and troubleshooting skills.\
  • Manage configure and implement skills in Commvault platform.\
  • Perform daily backup routines as defined in policy.\
  • Configure monitor alerts diagnose event alerts.\
  • Configure storage units column pools disk staging and storage lifecycle policies creating policies and schedules.\
  • Ability to co-relate incident trends into problem management and execute permanent fixes.\
  • Good documentation skills.\
  • Execute patch management as required.\
  • Perform other duties assigned by line manager.
\Academic Qualifications and Certifications\
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).\
  • Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role.
\Workplace Type\

On-site working at our global locations.

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