Development Training Specialist

1 week ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Are you a motivated and organized individual looking for a new challenge?

We are seeking a highly skilled Training Officer to join our team.

Job Description:
  • Conduct comprehensive training programs for new hires, including soft skills and negotiation techniques.
  • Develop and execute monthly cyclic activities, such as refresher training, update training, and PKT.
  • Analyze training needs and understand the learning requirements of different groups.
  • Liaise with Quality and Operations to identify, screen, and implement process improvement plans.
  • Deliver and contribute towards process improvement initiatives.

Taking ownership of new hires' performance during the OJT period, including attrition, is an essential part of this role.

Key Responsibilities:
  • Monitor calls of each advisor every week and provide immediate feedback in case of failed calls.
  • Provide regular feedback to Team Members regarding team performance and any issues that need escalation.
  • Document feedback signed off by concerned parties.
  • Conduct cross-team monitoring every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Share good calls and bad calls, create product-level FAQs.
  • Nominate hall of fame and hall of shame for OJT Batch.
  • Conduct buzz sessions for updates and share new information with the team, including daily targets.
  • Check login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.

This role requires strong communication skills in English, excellent analytical skills, and proficiency in MS Excel. Critical competencies include Customer Service, Time Management, and Ability to multi-task.

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