
Customer Experience Liaison
2 days ago
Customer Experience Executive Job Description
">This role is focused on delivering exceptional customer experiences by responding promptly and professionally to inquiries via multiple platforms.
The ideal candidate will have a proven track record of resolving customer complaints efficiently while ensuring high customer satisfaction.
">Key Responsibilities:
- ">
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.">
- Collaborate with cross-functional teams to ensure seamless customer experiences.">
- Build strong customer relationships by understanding their needs and offering tailored solutions.">
- Use problem-solving skills to handle customer concerns and find efficient solutions.">
Requirements:
- ">
- Graduation in any field.">
- 1-3 years of experience in customer service, preferably in the E-commerce sector.">
- Proven experience in customer service or a related field.">
- Excellent verbal and written communication skills.">
- Strong problem-solving and decision-making abilities.">
- Proficient in using customer service software and other relevant tools.">
- Commitment to delivering exceptional customer service with a positive attitude.">
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