E-commerce Operations Specialist
15 hours ago
This position is focused on supporting our US-based e-commerce operations from a remote location. The ideal candidate will have experience in online postings, customer service, or e-commerce operations, strong English communication skills—both written and verbal, highly organized, self-motivated, and capable of working independently during designated hours.
Key Responsibilities:- Advertising Postings:
- Create and manage product listings on platforms such as OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
- Regularly track sold items and update or remove listings accordingly.
- Maintain open communication with the local sales team to ensure accurate and up-to-date listings.
- Enhance existing listings by adding more comprehensive information and optimizing for customer engagement.
- Customer Responses:
- Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails within 24 hours to provide timely and effective customer support.
- Aim to clarify questions and provide product-related details to facilitate smooth transactions.
- Pricing & Item Research:
- Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
- Recommend competitive pricing based on analysis.
- Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.
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e-commerce Operations Specialist
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