Technical Incident Resolution Specialist

Technical Support SpecialistThis role involves managing the lifecycle of technical incidents, from identification to resolution. It requires strong analytical and problem-solving skills, as well as effective communication with customers.The ideal candidate will have 1+ year of experience in customer technical support, basic understanding of configuring...

We are looking for a skilled professional to join our team as an Incident Manager. This role requires a strong understanding of IT Service Management principles, including ITIL. As an Incident Manager, you will be responsible for responding to incidents, identifying their root causes, and ensuring swift restoration of IT services while adhering to client...

Advanced Technical Support SpecialistThe role of Advanced Technical Support Specialist involves delivering timely and effective solutions to complex technical issues. This requires a collaborative approach with Tier 1 support and higher-level teams, ensuring seamless coverage for all office users and remote workers.Provide incident resolution and contact for...

Job Role:An Incident Manager is a key professional responsible for managing and resolving critical incidents that impact our business operations. This role requires strong leadership, analytical, and communication skills to ensure timely resolution and minimal disruption.Key Responsibilities:Own and drive the end-to-end incident management process for...

Major Incident Manager PositionWe are seeking a highly skilled and experienced Major Incident Manager to join our team. This contract-to-hire (C2H) position offers the opportunity to work on challenging projects, develop your skills, and potentially lead to a full-time employment opportunity.The ideal candidate will have prior experience handling P1...

Technical Assurance SpecialistJob Summary:We are seeking a highly skilled Technical Assurance Specialist to join our team. As a key member of our technical team, you will be responsible for ensuring the delivery of quality technical deliverables in significant projects.Key Responsibilities:Ensure technical assurance in significant projectsWell-versed with...

Job Title: Critical Incident Resolution ManagerWe are seeking an experienced professional to join our team as a Critical Incident Resolution Manager. This role involves the management of high-severity level incidents throughout their lifecycle, from triage and analysis to resolution and closure.Key Responsibilities:

Job Title: IT Incident Management SpecialistAs an IT Incident Management Specialist, you will be responsible for driving holistic incident management using the ITIL framework.Govern and oversee incident management operations across DDIT to ensure customer and internal service levels are met.Manage day-to-day incident management service operations to ensure...

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in resolving end-user infrastructure issues and providing exceptional customer support.Key Responsibilities:Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize...

Job DescriptionCustomer Technology Incident SpecialistJob PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to...