Cloud Support Leadership Role
2 days ago
**Company Overview**
Mastech Digital is a leading provider of IT services, offering cutting-edge solutions to businesses across various industries.
We are seeking a highly skilled and experienced Senior Technical Lead to join our team in Chennai, India. As a key member of our support leadership team, you will be responsible for overseeing the smooth operation of our Level 1 (L1) and Level 2 (L2) support teams, ensuring that they deliver exceptional customer service and meet the highest standards of technical expertise.
**Job Description**
As a Senior Technical Lead - GCP Services, you will be responsible for providing technical guidance and support to our L1 and L2 teams, working closely with cross-functional teams to troubleshoot complex issues, and developing and maintaining documentation of standard operating procedures to ensure all team members are adequately trained.
You will also be responsible for developing and maintaining key performance indicators (KPIs) to measure the effectiveness of L1 and L2 support activities, staying abreast of the latest industry trends and technologies, and integrating them into the support framework where applicable.
**Required Skills and Qualifications**
To be successful in this role, you will need to have a strong technical background in Google Cloud Platform (GCP) services, particularly BigQuery, Cloud Composer, Dataflow, Pub/Sub, GKE, and Cloud Storage. You will also need to have experience with scripting tools and languages for data processing, analysis, and reporting activities, as well as excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
You will need to have a minimum of 7-10 years of experience in IT support, with at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support. Experience with ITIL or other IT service management frameworks is highly desirable.
**Estimated Salary Range:** ₹12,00,000 - ₹18,00,000 per annum
This estimate is based on industry standards and location-specific factors.
As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.
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