Customer Relationship Manager

2 weeks ago


Gurgaon, Haryana, India ScaleneWorks Full time
Job Purpose

The incumbent will be responsible for managing the entire customer relationship journey, focusing on delivering exceptional customer experiences and driving business growth through effective collections management.

Key Responsibilities
  • Develop and implement collections strategies to drive efficiency and customer satisfaction.
  • Manage customer interactions, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
  • Collaborate with cross-functional teams to design and execute customer engagement initiatives, enhancing the overall customer experience.
  • Anticipate and mitigate potential customer issues, proposing proactive solutions to minimize impact.
  • Design and execute proactive communication strategies to build trust and enhance customer loyalty.
Requirements
  • 8-10 years of relevant experience in customer service and collections management.
  • Minimum of 10-12 years of experience in Real Estate, with a strong understanding of stakeholder management and customer interactions.
  • Excellent communication and interpersonal skills, with the ability to handle multiple projects and priorities.
  • Strong analytical and problem-solving skills, with the ability to drive business growth through effective collections management.
Critical Skills
  • Collections Management: Proven ability to drive efficiency and customer satisfaction through effective collections strategies.
  • Customer Experience Management: Strong understanding of diverse customer profiles and their contexts and needs, with the ability to design and execute customer engagement initiatives.
  • Strategic Thinking: Ability to anticipate and mitigate potential customer issues, proposing proactive solutions to minimize impact.


  • Gurgaon, Haryana, India INFRAMANTRA INDIA PRIVATE LIMITED Full time

    Job Title: Customer Relationship ManagerAt INFRAMANTRA INDIA PRIVATE LIMITED, we are seeking a skilled Customer Relationship Manager to join our team.Key Responsibilities:• Client Onboarding: Conduct welcome calls to explain booking details and payment plans.• Client Management: Act as the main contact for assigned clients, ensuring their expectations...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job Title: Customer Relationship ManagerJob Purpose: The incumbent will be responsible for end-to-end customer relationship journey & NPS management in the Real Estate sector.Roles & Responsibilities:Financial and Strategy: Devise and distribute collections targets, strategize collection projections, and prepare CC Budget for the customer life...


  • Gurgaon, Haryana, India i4 Consulting : Reimagining HR Blueprints Full time

    Job Title: Customer Relationship ManagerJob Summary:We are seeking a highly skilled Customer Relationship Manager to join our team at i4 Consulting: Reimagining HR Blueprints. As a CRM, you will be responsible for building and maintaining strong relationships with clients, architects, and interior decorators.Key Responsibilities:Conduct market research to...


  • Gurgaon, Haryana, India Square Yards Full time

    Key Responsibilities:As a Customer Relationship Manager at Square Yards, you will be responsible for client servicing and portfolio management to retain existing customers, increase brand loyalty, and expand the client base through referrals.Key Skills:• Strong experience in handling post-sales activities• Excellent English communication skills - Spoken...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job PurposeThe incumbent will be responsible for managing the entire customer relationship journey, focusing on post-booking stage interactions, timely documentation, collections, and issue resolution to ensure a positive customer experience and high Net Promoter Score (NPS).Roles & ResponsibilitiesFinancial and Strategy• Develop and distribute collections...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job PurposeThe incumbent will be responsible for managing the entire customer relationship journey, ensuring timely sale-related documentation, collections, and resolution of customer issues. This role requires a deep understanding of customer needs and contexts, as well as the ability to train others on how to serve customers.Roles and...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job Overview: We are seeking a highly skilled Customer Relationship Journey Manager to join our team at ScaleneWorks. In this role, you will be responsible for managing the entire customer relationship journey from end to end, ensuring timely sale-related documentation, collections, and resolution of customer issues. Key Responsibilities:• Strategize and...


  • Gurgaon, Haryana, India ScaleneWorks Full time

    Job PurposeThe incumbent will be responsible for managing the entire customer relationship journey, ensuring timely documentation, collections, and resolution of customer issues. This role requires a deep understanding of customer needs and contexts, as well as the ability to train others on how to serve customers effectively.Roles & Responsibilities Develop...


  • Gurgaon, Haryana, India Dezinetree Projects Pvt Ltd Full time

    Developing and Executing CRM Strategies At Dezinetree Projects Pvt Ltd, we are seeking an experienced Customer Relationship Management Manager to lead our efforts in developing and executing CRM strategies that drive customer satisfaction and loyalty. This role will be responsible for monitoring relationships with existing customers through CRM systems,...


  • Gurgaon, Haryana, India CATALYZE CAPITAL MANAGEMENT PRIVATE LIMITED Full time

    Company OverviewCatalyze Capital Management Private Limited is a pioneering real estate firm that fosters innovation and shapes the future of urban living. With a steadfast commitment to excellence and a passion for innovative design, we believe that real estate is not just about buildings, but about curating extraordinary experiences that elevate lifestyles...


  • Gurgaon, Haryana, India PloPdo Full time

    Job Title: Relationship ManagerJob Summary:At PloPdo, we are seeking a skilled Relationship Manager to join our team. This role is responsible for managing customers and partners to develop relationships and acquire business from partners on a regular basis.Key Responsibilities:Manage customers/partners to develop relationships and acquire business from...


  • Gurgaon, Haryana, India AideWiser SolTek Full time

    Job Title: Loan Relationship Manager - Business Loans DSAJob Description:We are seeking a skilled Loan Relationship Manager to join our team at AideWiser SolTek. As a Loan Relationship Manager, you will be responsible for managing relationships with our business loan clients, providing them with exceptional service, and driving business growth.Key...

  • Relationship Manager

    2 weeks ago


    Gurgaon, Haryana, India Axis Bank Full time

    Job Title: Relationship ManagerJob Summary:The Relationship Manager will be responsible for nurturing Corporate client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements.Key Responsibilities:Acquire new...

  • Relationship Manager

    2 weeks ago


    Gurgaon, Haryana, India Jobopenning Full time

    Job Title: Relationship ManagerJob Summary:The Relationship Manager will play a pivotal role in fostering and maintaining client relationships within our stock broking house. This position is responsible for delivering exceptional service to clients, providing expert guidance on investment opportunities, and ensuring a seamless trading experience.Key...


  • Gurgaon, Haryana, India Square Yards Full time

    Job SummaryWe are seeking a highly skilled Client Servicing and Retention Expert to join our team at Square Yards. As a key member of our client-facing team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic portfolio management.Key ResponsibilitiesDevelop and implement effective client...

  • Relationship Manager

    2 weeks ago


    Gurgaon, Haryana, India Faircent Full time

    Job Title: Relationship Manager Job Summary: We are seeking a skilled Relationship Manager to join our team at Faircent. As a Relationship Manager, you will be responsible for building and maintaining strong relationships with our DSA channel partners, loan aggregators, and fintech firms. Your primary goal will be to identify new business opportunities and...


  • Gurgaon, Haryana, India i4 Consulting : Reimagining HR Blueprints Full time

    Join i4 Consulting, a leading HR services firm, in reimagining the future of HR blueprints.We are seeking a highly motivated Customer Relationship Manager to play a pivotal role in managing our relationships with clients, architects, and interior decorators.Key Responsibilities:Research ongoing projects and activities of architects and interior decorators to...


  • Gurgaon, Haryana, India Zyvka Full time

    Job Title: Client Relationship ManagerZyvka is seeking a skilled Client Relationship Manager to join our team. The ideal candidate will have excellent communication skills and be able to build strong relationships with clients.Key Responsibilities:Build and maintain strong client relationshipsDevelop a trusted advisor relationship with key accounts and...

  • Relationship Manager

    2 weeks ago


    Gurgaon, Haryana, India ICICI BANK Full time

    Job DescriptionSelection Process:Our rigorous selection process ensures that we identify the best talent for the role. It consists of the following stages:1. Essay test2. Profiler test3. Interview4. ICET test (aptitude test)Eligibility Criteria:We are looking for candidates who meet the following criteria:1. Age: 19-25 years2. Fresher's eligible3. Minimum...


  • Gurgaon, Haryana, India Axis Bank Full time

    RB-LS:SKY - Affluent Virtual RMJob SummaryWe are seeking a skilled and experienced Senior Relationship Manager to join our team at Axis Bank. The ideal candidate will have a strong background in client relationship management and a proven track record of success in the banking industry.Key ResponsibilitiesManage a portfolio of high-net-worth clients and...