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Customer Relationship Manager

1 month ago

Gurgaon, Haryana, India ScaleneWorks Full time
Job Purpose

The incumbent will be responsible for managing the entire customer relationship journey, focusing on delivering exceptional customer experiences and driving business growth through effective collections management.

Key Responsibilities
  • Develop and implement collections strategies to drive efficiency and customer satisfaction.
  • Manage customer interactions, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
  • Collaborate with cross-functional teams to design and execute customer engagement initiatives, enhancing the overall customer experience.
  • Anticipate and mitigate potential customer issues, proposing proactive solutions to minimize impact.
  • Design and execute proactive communication strategies to build trust and enhance customer loyalty.
Requirements
  • 8-10 years of relevant experience in customer service and collections management.
  • Minimum of 10-12 years of experience in Real Estate, with a strong understanding of stakeholder management and customer interactions.
  • Excellent communication and interpersonal skills, with the ability to handle multiple projects and priorities.
  • Strong analytical and problem-solving skills, with the ability to drive business growth through effective collections management.
Critical Skills
  • Collections Management: Proven ability to drive efficiency and customer satisfaction through effective collections strategies.
  • Customer Experience Management: Strong understanding of diverse customer profiles and their contexts and needs, with the ability to design and execute customer engagement initiatives.
  • Strategic Thinking: Ability to anticipate and mitigate potential customer issues, proposing proactive solutions to minimize impact.