Digital Affordability Solutions Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 85,00,000

About Us:

We are a leading digital consumer finance company aiming to re-imagine consumer finance for the mobile-first generation.

We offer an omni-channel digital affordability platform enabling merchants and brands to embed contextual affordability options across all customer touchpoints and sales channels, driving highest conversion and increasing customer satisfaction and loyalty.

Our mission is to power the next phase of growth through our expanded platform capabilities, including InstaCred 360, our market-leading online digital EMI platform.

About the Role:

We are seeking a dedicated and proactive professional to play a vital role in our company's growth and success.

This role is responsible for nurturing relationships with large merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption, revenue growth, and provide crucial feedback to our internal teams.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-term relationships with our large merchant and offline POS aggregator partners, serving as the primary point of contact.
  • Product Adoption: Ensure that our partners fully adopt and leverage our products and services, helping them understand the value and benefits.
  • Revenue Generation: Work collaboratively with partners to identify opportunities for increased revenue and growth and facilitate the realization of those opportunities.
  • On-Ground Insights: Act as the eyes and ears of the company on the ground, gathering critical insights into partner needs, concerns, and market conditions.
  • Issue Resolution: Collaborate with internal product and business teams to address on-ground adoption challenges, providing solutions, guidance, and support to partners.
  • Feedback Loop: Share partner feedback and market insights with the product development and business teams to influence product improvements and business strategies.
  • Product Training: Provide training and education to partners on our products, services, and best practices.

Requirements:

  • Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.
  • 8+ years of experience
  • Proven experience in a customer success or account management role, particularly in managing large merchants and offline POS aggregator partners will be a plus.
  • Strong understanding of the products and services in credit, payments or consumer financing industry.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Ability to identify opportunities for revenue growth and drive adoption.
  • Problem-solving skills and the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with strong project management and organizational skills.
  • A proactive and results-driven mindset

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