Customer Growth Specialist
7 days ago
As a Customer Growth Partner at Infobip, you will play a crucial role in driving business growth and customer satisfaction by developing and maintaining strong relationships with clients.
Key Responsibilities:- Client Relationship Management: Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth.
- Client Advocacy: Serve as a focal point for clients, meeting their business and technical expectations, and coordinating different teams to best serve their needs.
- Client Insights: Understand clients' structures and processes around choosing and implementing new solutions.
- Business Growth: Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
- Collaboration: Work closely with Customer Success for existing and future SaaS business.
- Process Optimization: Collaborate with Platform Operations teams to set up and arrange client accounts, and with Revenue Assurance to monitor and minimize health risks.
- Analysis and Forecasting: Analyze and forecast client traffic, taking immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Tool Improvement: Contribute to improving Infobip's internal tools for account setup, traffic monitoring, and troubleshooting.
- Team Coordination: Coordinate internal teams to timely fulfill client requirements.
- Client Engagement: Update all activities regarding client engagements and opportunities in dedicated tools.
- Customer Experience: Influence Infobip's end-to-end customer experience by grasping and promoting clients' perspectives to internal stakeholders.
- Team Spirit: Promote team spirit and critical thinking.
- Mentorship: Mentor and onboarding other team members and newcomers.
- Product Knowledge: Have an excellent knowledge of Infobip products, platform, and relevant markets.
- Client Knowledge: Have an excellent knowledge of clients' businesses and ways they use Infobip.
- Industry Trends: Stay up to date with industry trends and competition.
Infobip is a dynamic and innovative company that is shaping the future of communication technology. If you are enthusiastic about contributing to our mission and believe you have what it takes to thrive in our environment, we encourage you to explore this opportunity.
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